General Terms and Conditions (GTC)
As of: October 1, 2025
1. Scope and General Provisions
These General Terms and Conditions apply to the short-term rental of private rooms and holiday apartments by landlords to overnight guests (hereinafter referred to as “Guest” or “Guests”).
They do not exclude special agreements, but are superseded by individually agreed arrangements between the landlord and the guest.
They also apply to all future deliveries, services, or offers to guests, even if these are not separately agreed upon again.
2. Conclusion of Contract
Any offers made by the landlord can only be accepted with regard to the entire service offered.
If the guest’s declaration of acceptance deviates from the landlord’s offer, this deviating declaration of acceptance constitutes a new offer which can be accepted by the landlord.
Special or assured characteristics only become part of the contract if they have been agreed upon in writing.
3. Commencement and End of Accommodation
The guest has the right, unless the landlord offers a different check-in time, to occupy the rented rooms from 4:00 PM on the agreed day of arrival.
The rented rooms must be vacated by 10:00 AM on the day of departure at the latest, unless a different time has been announced.
The landlord is entitled to charge for an additional day if the rooms are not vacated on time.
4. Withdrawal by the Landlord
If the accommodation contract stipulates a down payment and this has not been paid by the guest on time, the landlord may withdraw from the contract after setting a reasonable grace period.
The landlord is also entitled to withdraw from the contract if the contact details provided by the guest (especially the email address) are identified as incorrect or invalid – particularly if emails cannot be delivered or no response is received and a “fake booking” can be assumed.
5. Travel Cancellation
Cancellation by the guest is possible free of charge up to 90 days before the day of arrival.
Thereafter or in case of no-show, the guest must pay the entire agreed fee.
The landlord will deduct what they have saved as a result of not providing their services or what they have earned through alternative rental.
- From 90 days before the day of arrival: 40% of the accommodation price
- From 30 days before the day of arrival: 70% of the accommodation price
- From 7 days before the day of arrival: 90% of the accommodation price
6. Obligations of the Guest
The guest is obliged to pay the agreed fee no later than upon departure.
Any down payments will be taken into account.
The house rules displayed on the premises must be observed.
7. Rights of the Landlord
The landlord has the right to final billing or interim billing of their services at any time.
8. Set-off
The guest is not entitled to set off their own claims against claims of the landlord, unless the landlord is insolvent or the counterclaim has been legally established or recognized.
The landlord is entitled to set off their own claims against claims of the guest.
9. Limitations of Liability towards Consumers
The landlord is liable only in cases of intent or gross negligence.
In cases of slight negligence, the landlord is liable exclusively for personal injury.
This provision applies mutatis mutandis to the conduct of vicarious agents.
Liability is limited to the typical, foreseeable damage under the contract.
10. Limitations of Liability towards Businesses
The landlord is liable only in cases of intent or extremely gross negligence.
In cases of slight or other gross negligence, there is no liability, except for personal injury.
No liability is assumed for indirect damages, loss of profit, consequential damages, or data loss, unless these are due to intent or extremely gross negligence.
Liability is limited to the coverage amount of the liability insurance or, if not covered, to the amount of the fee of the respective accommodation contract.
Claims for damages must be asserted in court within six months of knowledge of the damage, but no later than within three years from the damaging event.
11. Pet Policy
Animals may only be brought with the prior consent of the landlord and, if applicable, for a special fee.
The guest is obliged to properly supervise the animal during the stay and to have appropriate pet liability insurance.
Proof of this insurance may be requested by the landlord.
12. Early Termination of the Accommodation Contract
If the guest departs early, the landlord is entitled to demand the full agreed fee.
The landlord will deduct what they have saved as a result of not providing their services or what they have earned through alternative rental.
The contract ends in the event of the guest’s death.
The landlord may terminate the contract with immediate effect, especially if the guest:
- misuses the premises or disturbs other guests,
- develops an infectious disease or a disease requiring care,
- fails to pay due invoices despite a grace period.
In cases of force majeure (e.g., natural events, strike, official order), the landlord may dissolve the contract without notice.
13. Place of Performance, Jurisdiction, and Choice of Law
The place of performance is the location of the accommodation establishment.
Austrian law applies to the exclusion of international private law and the UN Sales Convention.
For disputes in business transactions, the locally and factually competent court at the location of the accommodation establishment has jurisdiction.
